JOINING THE TOUR
Enclosed in your Tour Documents you will find a Tour Membership Ticket. This ticket shows the time and place where you are to join the tour. Please be on time. Please note Hanover Holidays has no pre arranged parking arrangements at departure points. Should you experience a delay in reaching your joining point, please call 1-800-265-5530. This number is available 24 hours a day. If calling after hours, please press Option #1 to speak to the person on call. You could be picked up at your pick up point by the motor coach, courtesy van or taxi. Please be on the look-out for such. While all of the pick-up times are based on our 40 years of experience, weather, traffic and road conditions could potentially cause a delay. Please be patient and call the office if your transportation is more than 10 minutes late. At the end of the tour, you will be returned to your departure point.
PROOF OF CITIZENSHIP
Pleased be advised, effective June 1, 2009, Canadian citizens must present a valid passport for travel into the United States. Trusted traveler program cards, such as NEXUS, will continue to be accepted for cross border travel. Citizens from other countries, please verify requirements prior to departure.
Please do not pack your proof of citizenship in your suitcase. It should be kept on your person so that it is easily accessible when required to be shown to immigration officials at the border. Please note a valid Permanent Resident (PR) is required to return to Canada for all landed immigrants.
**We have been advised that travel documents for tours crossing the border will be checked more thoroughly. Please be prepared for possible delays at Border Crossings.
Your personal identification documentation is very valuable. May we suggest you may wish to copy your identification and leave with family at home or carry separately with you while on tour. Should this information become lost or stolen, it may assist in obtaining replacements.
Your air flight schedule is shown below and your Air Canada confirmation number is NQWJPA. You will be checking in with Air Canada, Terminal #1, for your flight. A Representative from Hanover Holidays will assist you with your check-in at the Air Canada Check-In area. We would like everyone to meet with our Representative before checking in with the airline, however, if you have not been able to locate him, by 1 and 1/2 hour prior to flight time, please proceed with your check-in.
All passengers will be required to handle their own suitcases inside the airports. New security measures are now in place. Please ask your agent for the most up to date information.
The Air Canada Airlines agent will tag your large suitcase and give you your boarding pass. You will then have to take your hand luggage with you through security enroute to your departure lounge.
PLEASE NOTE: In the event that you notice your luggage is damaged, the damage must be reported immediately at the airport to the Airlines claims office. Report the damage and fill out any forms that are necessary for handling the claim. If you wait until later on or until the end of the tour, the airline cannot be held responsible for the damage. If your luggage has been broken into, the local authorities should be notified immediately.
Your Flight Schedule is as follows:
Air Canada # 1173 AUG 02 Depart Toronto: 7:30 a.m.
Arrive Vancouver: 9:26 a.m.
Air Canada # 289 AUG 02 Depart Vancouver: 11:20 a.m.
Arrive Whitehorse: 1:45 p.m.
Air Canada # 132 AUG 17 Depart Vancouver: 12:30 p.m.
Arrive Toronto: 7:52 p.m.
Food is available to be purchased on the above flights but is payable only with Visa, Mastercard and American Express Credit Cards.
Luggage Security Travel Tip
The Transportation Security Administration (TSA) suggests the following:
-screeners at the airports may open your luggage for inspection, it is best to keep your bags unlocked. If the bag is locked, they will break locks and are not liable for any damage.
An inexpensive solution is to use a “Cable Tie”. These plastic strips available at home supply stores can be looped through ends of the luggage zippers, but remember to carry something in your carryon to cut the cable at your destination. Legal items are nail clippers or BLUNT end scissors.
Or, connect the zippers with a twist tie and wrap with tape.
If your bag is inspected, they will cut the cable tie and attach a “seal”. If the “Seal” is broken when you collect your bag, and any items are missing, direct your claim to the airline.
The simplest thing to do is don’t pack anything of value in your checked luggage and leave the bag unlocked.
Note: Any sharp objects, i.e. jack knife, nail file, and lighters should be packed in checked luggage as it is not allowed in carry-ons or in your pocket and will be confiscated.
CARRY ON BAGGAGE ALLOWANCES
The International Air Transportation Authority has tightened their carry-on baggage allowance polices, therefore you should make sure that your carry-ons are within the following limits:
Under seat storage -1 piece of cabin baggage which, does not exceed 9 inches per 16 inches per 22.5 inches)
Overhead Bin Storage - one (1) soft-sided single suit garment bag which, when folded in half, does not exceed 9 inches per 22 inches per 22.5 inches OR one (1) of the following items not exceeding 4.5 inches wide: 1 purse, 1 laptop computer or 1 briefcase.
UPON ARRIVAL WHITEHORSE
Upon your arrival in Whitehorse, after disembarking your aircraft, please proceed to the luggage claim area with your Tour Director. Once you have claimed your luggage, you will be directed by your Tour Director to the Motor Coach.
ROLE OF YOUR TOUR DIRECTOR
Every Hanover Holiday Tour Director is required to conduct your tour in a friendly and professional manner. The tour director is responsible to ensure that you receive all that was advertised to be included in your tour package at the level expected by the company.
At various times, there are local guides hired to provide their expert overview of a city. Your tour director at that time will take a “back seat” and also ensure the local guide performs in a professional and pleasant manner.
The tour director is on call 24 hours a day, and should an emergency arise, he/she will assist you in acquiring any services that are needed.
It is the duty of the tour director to make the tour run as smoothly as possible, and to enhance your enjoyment of it. If a situation arises that you need help or if you have any problems, please inform the tour director immediately so it can be resolved as soon as possible. Most times, the tour director can correct the problem on the spot, but only if he/she knows about it. It is to your benefit as well as ours, that you inform him/her of any minor detail which could corrected to help make your tour more enjoyable.
SPECIAL REQUESTS AND ALLERGIES
Hanover Holidays has noted your request and specifications in regards to room type, allergies or special dietary requirements. Please note, room assignments are strictly at the discretion of each hotel, but your request is noted on your file. Dietary needs/restrictions may not be accommodated fully on all tour itineraries. Deluxe continental breakfast consists of standard fare of fruit/juice, cereal/oatmeal, yogurt, toast/muffins, coffee/tea. Substitutions in some cases may not be available to accommodate your specific need. Specific food requirements/allergies should be forwarded at booking to enable us to forewarn hotels/restaurants of the requirements, to try and meet your request to the best of our ability.
As indicated in the Terms and Conditions on the Hanover Holidays Tour Brochure, your Tour Director will lead you through the Seat Rotation process once aboard the Motor Coach. Recently, a number of people have asked us to not be included in the Seat Rotation. Our policy is that, if any passengers who do not wish to participate in Seat Rotation, they should indicate this to the Tour Director when first boarding the Motor Coach and then sit behind the last of the passengers, who are participating in Seat Rotation.
Hanover Holiday Tours will handle one large suitcase per person at hotels, with hand luggage carried personally aboard the motor coach. Checked baggage aboard the flight should not exceed 50 lbs or total height/width/length of 62” or you may be subject to additional baggage fees. Your luggage tag will be secured to your large piece of luggage by the tour director or driver upon arrival at the motor coach. This tag identifies your luggage on the motor coach and at hotels. Please note your baggage may be searched as we cross Canadian/American border. To save time, we suggest on these days you do no lock your baggage.
Carry jewelry, money, important documents, spare medication, glasses or contact lenses in your hand luggage. If you are taking cameras or other expensive equipment out of Canada, be sure to have the serial numbers registered with Canada Customs. Every effort is taken to ensure that your luggage is handled with extreme care by the motor coach driver and transfers drivers. However, we recommend that you purchase baggage insurance as we cannot accept responsibility for any damage which may occur. If you notice damage at any time throughout the tour, please report it to the tour director immediately. Please do not pack expensive electronic equipment or laptops in your checked baggage.
Due to the wide acceptance of credit cards, debit cards and travellers cheques, it is unwise and unnecessary to travel with large amounts of cash on your person while travelling. Please remember to keep PIN numbers and cards secure.
For moderate eating, please allow approx. $45.00 CDN/USD Funds per person per day. Since individual tastes differ greatly, we try to choose places with varied menus. Prices will vary with the area and your eating habits. It is an accepted custom in restaurants/dining rooms to leave a gratuity for your waiter/waitress in the amount of 10-15% of your bill. Some meals are included in your tour cost. Please refer to your itinerary.
Alaska’s larger towns and cities have major medical facilities, full banking, and other tourist related services. The electric current is standard 110-115 volt.
Your name tag will be handed out by your tour director on board the motor coach on day 1. While on tour, we would ask you to wear it to identify us as a group.
PASSENGER STATISTICAL SHEET
Attached in your tour documents is a passenger statistical sheet which we would like you to complete and give to the tour director on the day of departure. This information may be crucial in a medical emergency.
Please be sure to forward or print a copy for your family or friends should you need to be contacted in case of an emergency.
TRAVELLING AS A GROUP
Every Hanover Holiday tour is created based on our more than 40 years of experience. We include attractions and opportunities that are intended to give you a unique feel for the region into which you are travelling. While your personal preference might be to spend more time at one attraction and less at another, please keep in mind that there will probably be someone on the tour that feels differently. To enjoy your tour to the fullest, keep your mind open to the enjoyment that can be derived from each visit and share the enthusiasm that others may have for certain activities. Getting to know your fellow travellers will add a lot of fun to your tour and usually enhance your overall travel experience.
GUIDELINES FOR DUTY FREE SHOPPING
For Canadian Citizens 19 years of age or older, returning to Canada on this tour program, the following are the current allowances:
Permitted Goods $800.00, which may include 200 cigarettes (1 carton), 200 sticks Tobacco, 200 Grams loose Tobacco, 50 Cigars OR Cigarillos and 40oz (1.14L) bottle OR 24-12 oz can/bottle of beer or ale OR 1500 mls of Wine or Champagne per person.
Our tour guides are wonderful; they really make us proud,
Our coach drivers are fantastic too, they know their way around!
They’ve been to places here and there and every which a way,
They work hard so you have fun every tour day!
A great trip will be had by all when these two are on duty,
If you had fun, then by all means, offer them a gratuity!
If you don’t know how much to give, don’t worry, that’s okay,
The industry standard for each tour staff is $4.00 per person per day!
It is recommended you keep this as a personal choice between yourself and our staff members, rather than “passing the hat”.
MEDICATIONS AND U.S. CUSTOMS
Some members of the public have encountered problems at United States Border points in attempting to transport prescription and non-prescription medications into the United States. Customs officials have taken action under a current policy of "ZERO TOLERANCE" in an attempt to curb drug trafficking across the border. The following should be kept in mind:
1. Non-prescription drugs should be in the manufacturer's original package.
Quantities should be sufficient only for reasonable personal use.
2. Prescription medications should be carried in the original dispensing package, and not be mingled with one another or transferred to an unlabelled container
3. Persons with chronic conditions who require ongoing medications would be advised to carry with them a note from the practitioner which certifies the drug(s) being used.
4. Persons carrying needed medications may wish to volunteer this information when crossing the border.
TEMPERATURES AND CLOTHING
The climate varies widely throughout this tour.
For the southcentral Alaska region, in the month of August, the average daily high temperature is 73 degrees and the average low is 50 degrees. This region receives an average of 18 hours of daylight per day at this time of year. We recommend you pack short sleeved shirts and shorts, along with long sleeved shirts and slacks. It is best to dress in layers to prepare for changing weather. Casual and comfortable clothes are the appropriate attire for the tour, but many passengers prefer to bring along a dressy outfit for special evening outings.
Comfortable walking shoes are essential, as well as a wind-proof jacket or coat and umbrella.
Clothing while Cruising - - Casual attire is in order during the day. Please refer to your cruise package for details on evening wear and formal nights. Shorts and T-Shirts are not permitted in the dining room during dinner.
Please see attached file on Alaska Cruising information, and your online check in process/form.
Be sure to read through your Cruise documents for terms and conditions of travel with Holland America and detailed information on cruise preparation, boarding procedures, shipboard life and disembarkation and for general information. Your tour director will direct you to embarkation. At any time aboard the cruise you require assistance, please do not hesitate to contact the pursor’s desk or on board cruise director.
Your tour director will direct you to the shuttle service taking you to Seward, for embarkation on your Holland America Cruise.
We have arranged a private coach company to do the transfer from the cruise dock to the Vancouver Airport. Please note a representative will be holding a sign saying “Hanover Holidays” as you exit into the cruise terminal in Vancouver.
IT WILL NOT BE A Holland America Transfer.
ARRIVAL IN TORONTO
Upon your arrival into Toronto, proceed to collect your luggage. As you exit the baggage claim area, you will then be met by a Hanover Holidays representative and returned to your joining point.
HAPPY TRAVELLING AND THANK YOU FOR CHOOSING HANOVER HOLIDAYS