JOINING THE TOUR
Enclosed in your Tour Documents you will find a Tour Membership Ticket. This ticket shows the time and place where you are to join the tour. Please be on time. Please note Hanover Holidays has no pre arranged parking arrangements at departure points. Should you experience a delay in reaching your joining point, please call 1-800-265-5530. This number is available 24 hours a day. If calling after hours, please press Option #1 to speak to the person on call. You could be picked up at your pick up point by the motor coach, courtesy van or taxi. Please be on the look-out for such. While all of the pick-up times are based on our 40 years of experience, weather, traffic and road conditions could potentially cause a delay. Please be patient and call the office if your transportation is more than 10 minutes late. At the end of the tour, you will be returned to your departure point.
Your air flight schedule is shown below and your Westjet confirmation number is NPYZEJ. You will be checking in with Westjet, Terminal #3, for your flight. A Representative from Hanover Holidays will assist you with your check-in. We would like everyone to meet with our Representative before checking in with the airline, however, if you have not been able to locate him, by 1 and 1/2 hour prior to flight time, please proceed with your check-in.
All passengers will be required to handle their own suitcases inside the airports. New security measures are now in place. Please ask your agent for the most up to date information.
The Airlines agent will tag your large suitcase and give you your boarding pass. You will then have to take your hand luggage with you through security enroute to your departure lounge.
PLEASE NOTE: In the event that you notice your luggage is damaged, the damage must be reported immediately at the airport to the Airlines claims office. Report the damage and fill out any forms that are necessary for handling the claim. If you wait until later on or until the end of the tour, the airline cannot be held responsible for the damage. If your luggage has been broken into, the local authorities should be notified immediately.
Your Flight Schedule is as follows:
Westjet # 661 SEP 15 Depart Toronto: 12:00 p.m.
Arrive Calgary: 2:10 p.m.
Westjet # 714 SEP 24 Depart Vancouver: 1:15 p.m.
Arrive Toronto: 8.41 p.m.
Food and alcohol may be available to be purchased on the above flights. Please note only a credit card will be accepted for payment on snacks and drinks onboard the aircraft.
Luggage Security Travel Tip
The Transportation Security Administration (TSA) suggests the following:
-screeners at the airports may open your luggage for inspection, it is best to keep your bags unlocked. If the bag is locked, they will break locks and are not liable for any damage.
An inexpensive solution is to use a “Cable Tie”. These plastic strips available at home supply stores can be looped through ends of the luggage zippers, but remember to carry something in your carryon to cut the cable at your destination. Legal items are nail clippers or BLUNT end scissors.
Or, connect the zippers with a twist tie and wrap with tape.
If your bag is inspected, they will cut the cable tie and attach a “seal”. If the “Seal” is broken when you collect your bag, and any items are missing, direct your claim to the airline.
The simplest thing to do is don’t pack anything of value in your checked luggage and leave the bag unlocked.
Note: Any sharp objects, i.e. jack knife, nail file, and lighters should be packed in checked luggage as it is not allowed in carry-ons or in your pocket and will be confiscated.
CARRY ON BAGGAGE ALLOWANCES
The International Air Transportation Authority has tightened their carry-on baggage allowance polices, therefore you should make sure that your carry-ons are within the following limits:
Under seat storage -1 piece of cabin baggage which, does not exceed 9 inches per 16 inches per 22.5 inches)
Overhead Bin Storage - one (1) soft-sided single suit garment bag which, when folded in half, does not exceed 9 inches per 22 inches per 22.5 inches OR one (1) of the following items not exceeding 4.5 inches wide: 1 purse, 1 laptop computer or 1 briefcase.
Due to Airport Security, Hanover Holidays has been advised that all passengers flying to carry at least 1 piece of photo Identification along with the proper citizenship. Please do not pack your proof of citizenship in your suitcase. It should be kept on your person so that it is accessible when required to be shown to security officials at the airport.
Your personal identification documentation is very valuable. May we suggest you may wish to copy your identification and leave with family at home or carry separately with you while on tour. Should this information become lost or stolen, it may assist in obtaining replacements.
ARRIVAL IN CALGARY
Upon your arrival into Calgary, proceed to collect your luggage. Your tour director will then direct you to the awaiting motor coach and the transfer to our hotel.
ROLE OF YOUR TOUR DIRECTOR
Every Hanover Holiday Tour Director has been specially trained to conduct your tour in a friendly and professional manner. The tour director is responsible to ensure that you receive all that was advertised to be included in your tour package at the level expected by the company.
At various times, there are local guides hired to provide their expert overview of a city. Your tour director at that time will take a “back seat” and also ensure the local guide performs in a professional and pleasant manner.
The tour director is on call 24 hours a day, and should an emergency arise, he/she will assist you in acquiring any services that are needed.
It is the duty of the tour director to make the tour run as smoothly as possible, and to enhance your enjoyment of it. If a situation arises that you need help or if you have any problems, please inform the tour director immediately so it can be resolved as soon as possible. Most times, the tour director can correct the problem on the spot, but only if he/she knows about it. It is to your benefit as well as ours, that you inform him/her of any minor detail which could corrected to help make your tour more enjoyable.
SPECIAL REQUESTS AND ALLERGIES
Hanover Holidays has noted your request and specifications in regards to room type, allergies or special dietary requirements. Please note, room assignments are strictly at the discretion of each hotel, but your request is noted on your file. Dietary needs/restrictions may not be accommodated fully on all tour itineraries. Deluxe continental breakfast consists of standard fare of fruit/juice, cereal/oatmeal, yogurt, toast/muffins, coffee/tea. Substitutions in some cases may not be available to accommodate your specific need. Specific food requirements/allergies should be forwarded at booking to enable us to forewarn hotels/restaurants of the requirements, to try and meet your request to the best of our ability. Please note, many people have a sensitivity to perfumes and cologne, and as such, we require all our guests to refrain from wearing such while on tour.
Hanover Holiday Tours will handle one large suitcase per person at hotels, with hand luggage carried personally aboard the motor coach. Your luggage tag will be secured to your large piece of luggage by your driver or tour director. Be sure your bags are locked during your motor coach tour. This tag identifies your luggage on the motor coach and at hotels. Checked baggage aboard the flight should not exceed 50 lbs or total height/width/length of 62”. Overweight baggage will be charged at check in counter. Please do not pack your laptop in your checked baggage.
Carry jewelry, money, important documents, spare medication, glasses or contact lenses in your hand luggage. Every effort is taken to ensure that your luggage is handled with extreme care by the motor coach driver and transfers drivers. However, we recommend that you purchase baggage insurance as we cannot accept responsibility for any damage which may occur. If you notice damage at any time throughout the tour, please report it to the tour director immediately.
As indicated in the Terms and Conditions on the Hanover Holidays Tour Brochure, your Tour Director will lead you through the Seat Rotation process once aboard the Motor Coach. Recently, a number of people have asked us to not be included in the Seat Rotation. Our policy is that if any passenger does not wish to participate in Seat Rotation, they should indicate this to the Tour Director when first boarding the Motor Coach and then sit behind the last of the passengers, who are participating in Seat Rotation.
Due to the wide acceptance of credit cards, debit cards and travellers cheques, it is unwise and unnecessary to travel with large amounts of cash on your person while travelling. Please remember to keep PIN numbers and cards secure.
For moderate eating, please allow approx. $40.00 CDN Funds per person per day. Since individual tastes differ greatly, we try to choose places with varied menus. Prices will vary with the area and your eating habits. It is an accepted custom in restaurants/dining rooms to leave a gratuity for your waiter/waitress in the amount of 10-15% of your bill. Some meals are included in your tour cost. Please refer to your itinerary.
TRAVELLING AS A GROUP
Every Hanover Holiday tour is created based on our more than 40 years of experience. We include attractions and opportunities that are intended to give you a unique feel for the region into which you are travelling. While your personal preference might be to spend more time at one attraction and less at another, please keep in mind that there will probably be someone on the tour that feels differently. To enjoy your tour to the fullest, keep your mind open to the enjoyment that can be derived from each visit and share the enthusiasm that others may have for certain activities. Getting to know your fellow travellers will add a lot of fun to your tour and usually enhance your overall travel experience.
WEATHER AND CLOTHING
Temperatures will be about the same as here. Take along an all-weather coat or a heavy sweater for the cooler evenings. Don't forget to bring your bathing suit to enjoy the pools at some hotels. Comfortable walking shoes are a must and it is wise to travel with a small fold-up umbrella and hand sanitizer.
Your name tag will be handed out by your tour director on board the motor coach on day 2. While on tour, we would ask you to wear it to identify us as a group.
PASSENGER STATISTICAL SHEET
Attached in your tour documents is a passenger statistical sheet which we would like you to complete and give to the tour director on the day of departure. This information may be crucial in a medical emergency.
Please be sure to forward or print a copy for your family or friends should you need to be contacted in case of an emergency.
Our tour guides are wonderful; they really make us proud,
Our coach drivers are fantastic too, they know their way around!
They’ve been to places here and there and every which a way,
They work hard so you have fun every tour day!
A great trip will be had by all when these two are on duty,
If you had fun, then by all means, offer them a gratuity!
If you don’t know how much to give, don’t worry, that’s okay,
The industry standard for each tour staff is $4.00 per person per day!
ARRIVAL IN TORONTO
Upon your arrival into Toronto, proceed to collect your luggage. As you exit the baggage claim area, you will then be met by a Hanover Holidays representative and returned to your joining point.
Thank you for travelling with HANOVER HOLIDAYS! HAPPY TRAVELLING!!!!