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2017 Brochure

Catalogue

2017 Catalogue

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JOINING THE TOUR

Enclosed in your Tour Documents you will find a Tour Membership Ticket.  This ticket shows the time and place where you are to join the tour.  Please be on time.  Please note Hanover Holidays has no pre arranged parking arrangements at departure points.  Should you experience a delay in reaching your joining point, please call 1-800-265-5530.  This number is available 24 hours a day.  If calling after hours, please press Option #1 to speak to the person on call.  You could be picked up at your pick up point by the motorcoach, courtesy van or taxi.  Please be on the look-out for such. While all of the pick-up times are based on our 35 years of experience,  weather, traffic and road conditions could potentially cause a delay.   Please be patient and call the office if your transportation is more than 10 minutes late.

 

PROOF OF CITIZENSHIP

Pleased be advised, effective June 1, 2009, Canadian citizens must present a valid passport for travel into the United States.  Trusted traveler program cards, such as NEXUS, will continue to be accepted for cross border travel.  Citizens from other countries, please verify requirements prior to departure.

Please do not pack your proof of citizenship in your suitcase.  It should be kept on your person so that it is easily accessible when required to be shown to immigration officials at the border.    Please note a valid Permanent Resident (PR) is required to return to Canada for all landed immigrants.

 

**We have been advised that travel documents for tours crossing the border will be checked more thoroughly. Please be prepared for possible delays at Border Crossings.

 

TRAVEL DOCUMENTATION

Your personal identification documentation is very valuable.  May we suggest you may wish to copy your identification and leave with family at home or carry separately with you while on tour.  Should this information become lost or stolen, it may assist in obtaining replacements.

 

ROLE OF YOUR TOUR DIRECTOR

Every Hanover Holiday Tour Director has been specially trained to conduct your tour in a friendly and professional manner.  The tour director is responsible to ensure that you receive all that was advertised to be included in your tour package at the level expected by the company.

At various times, there are local guides hired to provide their expert overview of a city.  Your tour director at that time will take a “back seat” and also ensure the local guide performs in a professional and pleasant manner.

The tour director is on call 24 hours a day, and  should an emergency arise, he/she will assist you in acquiring any services that are needed.

It is the duty of the tour director to make the tour run as smoothly as possible, and to enhance your enjoyment of it.  If a situation arises that you need help or if you have any problems, please inform the tour director immediately so it can be resolved as soon as possible.  Most times, the tour director can correct the problem on the spot, but only if he/she knows about it.  It is to your benefit as well as ours, that you inform him/her of any minor detail which could corrected to help make your tour more enjoyable.

 

SPECIAL REQUESTS

When Hanover Holidays receives a special request from your travel agent, such as a request for non-smoking rooms or lower floor rooms,  we will gladly pass these requests on to all of the hotels involved.  Please refer to the Tour Membership Ticket enclosed to make sure that we have correctly received your requests from your travel agent.  However, due to limited availability of these types of rooms, not all requests of this nature can be met by the hotels.  If a medical condition exists which makes it imperative that you have a special type of room please make sure that your travel agent has made us aware of this condition and we will ask the hotels to give your request special consideration.

 

BAGGAGE

Hanover Holiday Tours will handle one large suitcase per person at hotels, with hand luggage carried personally aboard the motorcoach. Your supplied luggage tags should be secured to your large piece of luggage by the tour director or driver upon arrival at the motor coach.   Be sure your bags are locked  This tag identifies your luggage on the motorcoach and at hotels.

Carry jewelry, money, important documents, spare medication, glasses or contact lenses in your hand luggage.  If you are taking cameras or other expensive equipment out of Canada, be sure to have the serial numbers registered with Canada Customs.    Every effort is taken to ensure that your luggage is handled with extreme care by the motorcoach driver and transfers drivers.  However, we recommend that you purchase baggage insurance as we cannot accept responsibility for any damage which may occur.  If you notice damage at any time throughout the tour, please report it to the tour director immediately.

 

 

MONEY

Due to the wide acceptance of credit cards, debit cards and travellers cheques, it is unwise and unnecessary to travel with large amounts of cash on your person while travelling.  Please remember to keep PIN numbers and cards secure.

 

SEAT  ROTATION

As indicated in the Terms and Conditions on the Hanover Holidays Tour Brochure, your Tour Director will lead you through the Seat Rotation process once aboard the Motor Coach.   Recently, a number of people have asked us to not be included in the Seat Rotation.   Our policy is that, if any passengers wish do not participate in Seat Rotation, they should indicate this to the Tour Director when first boarding the Motor Coach and then sit behind the last of the passengers, who are participating in Seat Rotation.

 

INSURANCE

When travelling outside the province of your residence, please make sure you have taken out an Accident/Sickness Insurance Policy to cover you over and above your provincial health plan.  If you have purchased medical protection, either from Hanover Holiday Tours or your Travel Agent, be sure to call the 24 hour travel assistance line within the time specified on your policy should you need medical assistance.  Failure to contact the assistance provider may result in the compensation being declined or substantially reduced.  If you wish, please ask your tour director for assistance.

 

RULES/ALLERGERIS

For the comfort of all our passengers we do not allow smoking on our motorcoach.  Passengers should also be advised that due to transportation laws, there is absolutely no consumption of alcoholic beverages on board the motorcoach.   As many people suffer from a growing list of allergies, some who suffer very severely, we are asking all of our clients to refrain from using items that may affect a person with allergies.   This includes perfume, cologne, peanuts, etc.   We want everyone to have a safe and enjoyable holiday.

 

MEALS

For moderate eating, please allow approx. $35.00 U.S. Funds per person per day.  Since individual tastes differ greatly, we try to choose places with varied menus.  Prices will vary with the area and your eating habits.  It is an accepted custom in restaurants/dining rooms to leave a gratuity for your waiter/waitress in the amount of 10-15% of your bill.  Some meals are included in your tour cost.  Please refer to your itinerary.

 

WEATHER AND CLOTHING

Temperatures will be about the same as here..  Take along an all-weather coat or a heavy sweater for the cooler evenings.  Don't forget to bring your bathing suit to enjoy the pools at some hotels.  Comfortable walking shoes are a must and it is wise to travel with a small fold-up umbrella and hand sanitizer.

 

NAME TAGS

Your name tag will be handed out by your tour director, as you are boarding the coach on the morning of departure.  While on tour, we would ask you to wear the name tag to identify us as a group.

 

PASSENGER STATISTICAL SHEET

Attached in your tour documents is a passenger statistical sheet which we would like you to complete and give to the tour director on the day of departure.  This information may be crucial in an medical emergency.

 

ACCOMMODATION LIST

Please be sure to forward or print a copy for your family or friends should you need to be contacted in case of an emergency.

TOUR STAFF

Our tour guides are wonderful, they really make us proud,

Our coach drivers are fantastic too, they know their way around!

They’ve been to places here and there and every which a way,

They work hard so you have fun every tour day!

A great trip will be had by all when these two are on duty,

If you had fun, then by all means, offer them a gratuity!

If you don’t know how much to give, don’t worry, that’s okay,

The industry standard for each tour staff is $4.00 per person per day!


GUIDELINES FOR DUTY FREE SHOPPING

For Canadian Citizens 19 years of age or older, returning to Canada on this tour program, the following are the current allowances:

Permitted Goods   $400.00, which may include 200 cigarettes (1 carton), 200 sticks Tobacco, 200 Grams loose Tabacco, 50 Cigars OR Cigarillos and 40oz (1.14L) bottle OR 24-12 oz can/bottle of beer or ale OR 1500 mls of Wine or Champagne per person.

MEDICATIONS AND U.S. CUSTOMS

Some members of the public have encountered problems at United States Border points in attempting to transport prescription and non-prescription medications into the United States.  Customs officials have taken action under a current policy of "ZERO TOLERANCE" in an attempt to curb drug trafficking across the border.  The following should be kept in mind:

1.  Non-prescription drugs should be in the manufacturer's original package.

Quantities should be sufficient only for reasonable personal use.

2.  Prescription medications should be carried in the original dispensing package, and not be mingled with one another or transferred to an unlabelled container

3.  Persons with chronic conditions who require ongoing medications would be advised to carry with them a note from the practitioner which certifies the drug(s) being used.

4.  Persons carrying needed medications may wish to volunteer this information when crossing the border.

 

While we strive to provide accurate and timely information, there may be inadvertent technical/factual inaccuracies and typographical error on this website, please send us an email if you see one.